We accept returns on un-used products within 30 days (From the purchased date). Any problems with orders should be reported within 24 hours of receiving product.
We try to make returns as easy as possible. If there is a defect with a product or we made a mistake with the order...we will pay for the return shipping.
Shipping charges will not be refunded unless there is a defect on the product or a mistake in the order. Any damaged product must be received by us or a digital image e-mailed to us before any credits or product reshipment.
Send all returns to:
PROMA USA LLC
Attn: Returns Department
1000 Main Ave #2-F
Clifton, NJ 07011
It is recommended that you send all returns back via UPS Ground. Send your package insured and postage paid. There will be no credits or refunds for return shipping charges. If you request that we replace or exchange an item you will be responsible for paying the re-shipping charges. Please call or email us if you have any questions regarding returns.
Disclaimer - Equipment Warning
The items sold on this website are manufactured with care and craftsmanship to provide a degree of protection to help reduce the risks of injury. These products are not warranted to prevent injury. The user, therefore, assumes full responsibility for all risk of injuries. With time and use the materials used in these products will lose some of their effectiveness and require replacement.
Disclaimer - Website Pricing
We make every effort to insure that all information is correct. We reserve the right to change listed prices without prior notice and invoice at the corrected price.